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Redemption Of Online Internet Coupons At Your Local Store



by Angela Hresan-Henley, Savings Specialist

ARTICLE REPRINTING IS PERMITTED

Redeeming Online Coupons, by Freelancebyu

REDEMPTION OF ONLINE COUPONS
Angela Hresan-Henley
www.freelancebyu.com


Many of you have written to me about having "issues"
redeeming internet coupons. Some store policies include NOT
accepting them. I have been fortunate to have had success
in redeeming my coupons locally but I want to give you some
HELP for those that cannnot.


SOME STORES do not accept ANY coupons other than their own.
the list of stores that do not accept them in my area that I
wish they did are
BIG LOTS
SAMS CLUB
SALVAGE BARN
*********they opt out because it would take employee hours
to sort and send them in, plus coupon fraud etc they state
that they do not make enough profit to warrent this....... I
do not shop at these stores often because of this for
groceries and health & beauty products, I can get a better
deal else-where on most items! These stores are not WRONG
for what they do, just are not condusive to my needs.


There is such thing as COUPON FRAUD and some stores are
saying they are not accepting internet coupons due to this.
There are articles on the net about this situation and one
site that sends letters to the stores asking them NOT to
accept the coupons from the net.
The following is an article about WHY stores choose not to
accept internet coupons
http://www.ag.state.ar.us/consumer/ca199.htm

The following article talks about the MONEY LOST per year
due to ALL COUPON FRAUD
http://www.jsonline.com/news/gen/feb03/121476.asp

The following url is an info site about Coupons & Coupon
Fraud, they prosecute people who misuse and abuse
coupons....... they ALSO send out faxes to store
headquarters about Internet Coupon issues.
http://www.cents-off.com/faq.htm


NOW YOU CAN SEE WHY THIS IS A CONCERN FOR COMPANIES and WHY
some are choosing NOT to be involved! Coupon FRAUD is not
limited to INTERNET but is ACROSS THE BOARD! ALL of the
coupon activity is open to the ABUSE that occurs, THIS IS
WHY FREELANCEBYU.COM ACTIVILY FIGHTS and TALKS AGAINST abuse
and misuse of offers by companies, WE WANT THE SAVINGS TO
CONTINUE AND BE HELPFUL not hurtful to the companies!


NOW THAT WE KNOW WHY, lets work on how we can CHANGE THAT!

HERE is a recent article about coupon usage and the GROWING
USE OF INTERNET COUPONS! "COUPON CLIKERS" THIS IS
ENCOURAGING!
http://www.emarketer.com/Article.aspx?1003631


There are MANY STORES (MOST OF THEM) that have their own
WEBSITES (why? because they know that the internet is
powerful and helpful to the consumers, CONSUMERS are what
keeps them in business!)

MY LOCAL GROCERY AND PROBABLY YOURS TOO......
At FOOD LION (my local) there is ADS on their RADIO in the
store that tells the consumers to go to SMARTSOURCE.COM for
coupons, in addition they send out THEIR OWN internet
coupons! NOW if your store participates in these practices
(advertising on the net, online newsletter, ads about online
coupons coming from speakers in their stores etc etc) HOW
CAN THEY NOT ACCEPT WHAT THEY ARE PART OF?

KROGER & FRIENDS also have internet sites, and they also
participate in UPONS (internet coupons) www.upons.com
ALL of their stores are listed here, and SHOULD ACCEPT THE
FORM OF ADVERTISING THAT THEY, THEMSELVES pay to promote!

MOST of the larger companies utilize the growing internet
coupon resources to cut their own expenses! AFTER ALL they
are providing the savings, but NOT PAYING for printing,
paper and distribution! THIS IS A GREAT SAVINGS TO THEM
when we print out our own coupons and seek them on the net,
so this is the WAVE OF THE FUTURE, WHY SHOULDNT IT BE, same
results , same savings to the consumer, LESS COST to the
manufacturer! NOW..................




HERE IS A STORE NOT IN MY AREA THAT IS ROCKING WITH COUPONS
ON THE CUTTING EDGE! YEA BABY!

http://www.morningnewsbeat.com/archives/2002/10/25.html

PublixDirect To Begin Accepting Coupons
PublixDirect, the online arm of Publix Super Markets,
announced that it will begin accepting manufacturer coupons
from consumers shopping over the Internet.

The service, which launched in 2001 and says it has now made
200,000 deliveries, said it was responding to consumer
demand in making the change. It had hoped to wait to accept
coupons until online coupons became a currency of choice,
but consumers forced the retailer's hand.

PublixDirect personnel collect the coupons while making
deliveries, with the value credited to their account for
their next online purchase.

KC's View: Granted, taking paper coupons at this point in
the development of e-grocery services can be cumbersome.
Let's call it what it is: a pain in the…neck.

But it seems to us that to not accept coupons is to make a
strategic error, because it creates a differential
disadvantage for such services. The whole point of online
grocery shopping, it seems to us, is not to separate it from
the brick-and-mortar experience, but rather to make it just
another avenue through which to do regular shopping. It
works when it is considered mainstream and integrated, not
when it is separated by different policies.



DO A SEARCH for your local store
(use one of the contest search engines when you do, who
knows maybe you will win something while doing your
research, check out the WINNING section of our FORUM and you
will see that I have won LOTZ from using this method!
YESTERDAY I won $35 in Gift Certificates doing this!)

put in your store name that does not accept internet coupons
if you chose WALMART you will see that they do not run
weekly ads on the internet for groceries that I can find and
have a policy NOT to take internet coupons, I am not sure
there is anything we can do about WALMART (it is non-union
and appears to have pull in many ways, including the ability
to be successful JUST BECAUSE and not because it offers
excellent customer service or the best prices) the best
thing that walmart does is MEET COMPETITORS PRICING so that
you can get all of the sale prices in one place, but the
aggrevation of dealing with walmart is not worth it to me.
IF THIS IS THE ONLY LOCAL STORE YOU HAVE GO FOR IT.......
otherwise my suggestion is CHOOSE ANOTHER STORE!


NOW that you have found your store ONLINE and their weekly
ads etc, find out their WRITTEN POLICY ABOUT COUPONS, does
it specifically say NO INTERNET COUPONS? DO THEY SEND OUT
INTERNET COUPONS THEMSELVES? DO they allow advertisers to
talk about their internet coupons ? BETTY CROCKER,
PILLSBURY, SMARTSOURCE, UPONS etc.......... if they do this
needs to be brought to their attention! NOW!


I have included all of my stores that accept internet
coupons without question and a copy of the inquiry I sent
the ONLY time I have had issue with internet coupons and the
POSITIVE response I rec'vd as well. I have also written and
included a more updated FORM LETTER that you can feel free
to use below it............please change the XXXXXX'S to
reflect your own personal information when using this
letter..........hopefully this letter will be effective and
will help change the companies mind about their current
policies......if not, what did it hurt to try? FEEL FREE to
use any of the resources I have mentioned ANYWHERE in this
letter in your own letter as well..... my form letter is
just an EXAMPLE .......... YOU CAN WRITE YOUR OWN!



HERE ARE THE STORES IN MY LOCAL AREA THAT HAVE ACCEPTED
INTERNET COUPONS from me:
Dollar General
IGA
Food Lion
Walgreens
CVS
Kroger
Rite Aid
Eckerds
Ukrops


I have had one issue with denial of a coupon at DOLLAR
GENERAL, a quick note to the company confirms they DO accept
the coupons and they would "fix" the issue. Here is the
corrospondance:

MY LETTER TO DOLLAR GENERAL CUSTOMER SERVICE was sent
through PLANET FEEDBACK http://www.planetfeedback.com

I sent my daughter to the store with $1.00 coupon that was
sent to me by GENERAL MILLS via email for their LUCKY CHARMS
cereal... she attempted to use it at your store and was told
that they could not accept coupons that were printed out as
it appeared "copied" this coupon was completely valid and
SCANNED just fine on your register. My daughter was
HORRIFIED and EMBARRASSED by this experience. We frequently
shop at your store because ofconvenience (area wise) even
though we would prefer a credit card accepting store which
is just a few minutes down the road that I redeemed this
VERY SAME COUPON with the same day , with a SMILE
AND A THANK YOU! with the growing use of internet service
around the globe you would think that most stores would rise
to the growing technology and accept VALID MANUFACTURER
COUPONS from the internet. If this is not rectified my
family will not mind a bit going 2 more minutes away from
home to spend our dollars.


THEIR RESPONSE:
Thank you for your e-mail.

At Dollar General, we place a premium on customer service.
Please be assured that the situation in Powhatan will be
immediately investigated and addressed. Your e-mail has
provided us with an opportunity to adhere to our mission -
serving others - and we sincerely appreciate that. We
apologize for how this experience made you feel and welcome
any opportunity we have to serve you in the future. You are
a valued customer here at Dollar General.

WE DO ACCEPT COUPONS, INCLUDING INTERNET COUPONS and the
problem will be addressed immediately

Kind regards,
Crystal Cantrell
Customer Correspondence Representative,
Customer Relations




FORM LETTER
***I have had success using www.planetfeedback.com and do
suggest you use that venue to make sure that the letter goes
to the RIGHT PERSON and is getting viewed PUBLICLY ......

TO: XYZ GROCERY OR DRUGSTORE
FROM: YOU THE CONSUMER

I have been a customer of yours for (XXXX amount of time)
and like your store for the following reasons
XXXXX
YYYYY
ZZZZZZ

I have recently visited your store, to buy several items and
this included XXXXXX product. I presented the cashier with
a coupon for this proudct from XXXXX manufacturor who in
good faith is promoting their products on the internet and
offering a savings to their loyal internet consumers.
THIS WAS MY EXPERIENCE:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

THE INTERNET and PROMOTIONS on the internet are the wave of
the present and the future. It is shocking that a company
such as yours, believes in the power of the internet, which
is evident in your own use of this tool, yet does not allow
me to take advantage of its resources!
here is your own internet site
www.XXXXX.com (example www.foodlion.com)

here is your own use of internet coupons
www.XXXXX.com (example: www.upons.com )

here is an example of a product you promote that offers
online coupons
www.XXXXX.com (example bettycrocker.com)

With the growing use of the internet (almost everyone these
days has online access) it is surprising and disappointing
that I was denied this right to use these savings in your
store from LEGITIMATE RESOURCES!

I understand that you may be concerned about "fraud" with
this type of coupon, but did you know that there is fraud
with all types of coupons, not just the internet coupon? Are
you aware that fraud occurs in every company and that you
can deduct your losses from your gains on your taxes? AND I
BELIEVE that if you accept ALL coupons your gains will
INCREASE because you will have more customers ! READ THIS
ARTICLE FOR REFERENCE
http://www.emarketer.com/Article.aspx?1003631

THANK YOU for reading my letter, it is my hope that you will
DISCONTINUE this practice which is both ARCHAIC and
DISAPPOINTING to the TECHY SAVVY SHOPPERS That would love to
continue being your customer if this change occurs!


PLEASE KEEP MY INFORMATION and LET ME KNOW when and if you
are changing your policy to reflect the wave of the FUTURE
and ENCOURAGING internet customers to frequent your stores.


SINCERELY
XXXXXXX (your name)
XXXXX@EMAIL.com (your email address)

XXXXX *PHONE #

XXXXXXXXXX (ADDRESS)
XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX


It is my hope that through the education of consumers and businesses we can make a positive change for the benefit of all.


Information About The Author

Learn to Live Lavishly For Less without compromising your Lifestyle with SAVINGS SPECIALIST, ANGELA HRESAN-HENLEY featured on the TODAY SHOW and Many National Publications. With Over 20 years of refining the art of Neva Paying full price for anythiing, she shares this information FREE at her website www.freelancebyu.com.


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