For instance, you may have a water pump replaced perfectly (for a great price) at a dealership. And you could have the same job butchered at your local garage. The thing is, you could easily swap these scenarios, and add ten more inconsistencies.
The quality of service is heightened by the fact that the majority of used car mechanics and 'technicians' lack the appropriate training, which can also increase the price. Furthermore, depending on the facility, the procedures may be limited by the facility's resources-equipment and expertise, as well as by the service centre's internal guidelines.
For example, at a dealership, a technician is only allowed to use factory parts i.e. parts built by the manufacturer. In most cases, this is fine, because factory parts are designed for the particular make of vehicle.
However, a twelve-year-old used car doesn't necessarily need a factory part. In this case, the age of the used car may not justify the expenditure if the repair can been done for significantly less elsewhere. The technician may know this, and have a great alternative solution 'outside company policies. However, it's unlikely that they will speak up for fear of losing their job.
The customer suffers, in cases like these, by paying much more than necessary. Dealership protocols often dictate replacement of expensive parts, and dealer personnel will not and/or cannot offer alternatives. A used car dealer following these instructions isn't necessarily bad, and this example is not intended to portray dealerships in a negative way. However, repairs at a dealership often exceed the value of the vehicle serviced.
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